FREQUENTLY ASKED QUESTIONS
The images shown on our website are template images used for reference purposes only. Since we specialize in pre-owned and refurbished cameras, the exact item you receive may vary slightly in appearance.
That said, all products sold by Pacezy are carefully inspected and graded according to high-quality standards, with conditions such as Like New, Excellent, or Good clearly stated in the listing. We take pride in selecting and refurbishing our items to meet strict performance and cosmetic expectations, and we are confident you will not be disappointed with the condition or functionality of your purchase.
Once your order is completed, a sales receipt and order confirmation will be automatically sent to the email address you provided at checkout.
You can also view and download your receipt anytime by logging into your account on our website and visiting the “My Orders” section.
If you need to return an item, please contact us first through our website or email with your order number and reason for return.
Returns must be approved before shipping the item back. Items should be returned in the same condition as received.
If an item is damaged during transit or differs from the listing description, we will work with you to offer an appropriate solution, which may include a return or partial refund, depending on the situation.
Some out-of-stock items may be restocked, but restock availability cannot be guaranteed due to the nature of pre-owned and refurbished inventory. We recommend checking our website regularly for updates or enabling email stock notifications on the product page to be alerted when an item becomes available again.
Orders are processed and shipped quickly, typically within 1–2 business days.
Once shipped, delivery usually takes 5–7 business days, depending on your location and carrier service. Tracking information will be provided as soon as your order ships.
