Pacezy LLC Return & Refund Policy

Company: Pacezy LLC
Contact Email: [email protected]

Pacezy LLC focuses exclusively on the sale of pre-owned, refurbished electronic products. We take pride in delivering reliable products and maintaining a transparent and reasonable return process for our customers.

1. Return Timeframe

Our return and refund policy applies for 30 days from the date your order is delivered. Requests made after this 30-day period are not eligible for a return, refund, or exchange.

2. Return Eligibility Requirements

To qualify for a return, the product must:

  • Be sent back within 30 days of delivery
  • Be in the same condition as when received
  • Include all original accessories, manuals, and packaging
  • Show no evidence of misuse, alteration, or damage not caused by Pacezy LLC

Items that fail to meet these requirements may be denied or may qualify only for a partial refund.

3. Items Not Eligible for Return

Because Pacezy LLC sells refurbished physical electronics, we do not accept returns for:

  • Products sold “as-is” or labeled as final sale
  • Items damaged due to customer misuse, unauthorized repairs, liquid exposure, electrical issues, or improper handling
  • Products missing original parts, serial numbers, or security seals

4. Proof of Purchase

All return requests must include a valid receipt or other acceptable proof of purchase. Returned items should not be sent directly to the manufacturer.

5. Partial Refunds (When Applicable)

Partial refunds may be issued under certain circumstances, including:

  • Missing accessories or non-original packaging
  • Signs of use beyond normal inspection or testing
  • Returns initiated after the 30-day return window
  • Damage not caused by Pacezy LLC

6. Refund Review & Processing

Once your return is received and inspected, we will notify you via email regarding the status of your refund request.

If approved:

  • Refunds will be issued to the original payment method
  • Processing times depend on your payment provider and may take several business days

7. Delayed or Missing Refunds

If your refund has not appeared:

  1. Review your bank or payment account again
  2. Contact your credit card company, as processing times vary
  3. Reach out to your bank for further details

If you have completed these steps and still have not received your refund, please contact us at [email protected].

8. Sale & Discounted Items

Only items purchased at full price are eligible for refunds. Discounted or sale items are non-refundable, unless they arrive defective or damaged.

9. Exchanges

Exchanges are available only for items that are defective or damaged upon delivery.

To request an exchange:

  • Email [email protected] with your order number and a description of the issue
  • If approved, return instructions will be provided
  • Exchanges are limited to the same product and depend on availability

10. Gift Purchases

If an item was marked as a gift and shipped directly to the recipient:

  • An account credit will be issued once the return is approved

If the item was not marked as a gift:

  • Any refund will be issued to the original purchaser

11. Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping charges are non-refundable
  • We strongly recommend using a trackable shipping service or purchasing shipping insurance for higher-value items
  • Pacezy LLC is not liable for lost or damaged return shipments

12. Contact & Support

If you have questions regarding returns, refunds, or exchanges, please contact us:

Email: [email protected]

We appreciate your business and thank you for choosing Pacezy LLC.